• Caring for children and young people through putting their interests first and seeking to promote their social, emotional and educational development
  • Showing respect for the racial, cultural, religious and linguistic backgrounds of children and young people and seeking ways to ensure that their needs are met
  • Ensuring that placements are made with due consideration being given to the gender and sexuality of young people as well as that any challenges the young people may encounter have been met in the proposed placement
  • Ensuing a recruitment of support workers from various backgrounds, so that diverse needs of young people can be met (support workers to be recruited within 30 miles)
  • Working in partnership with local authorities, agencies and professionals with a legitimate interest in the young person’s welfare
  • Providing 24-hour support services to every placement we manage and operating emergency services
  • Supervising every support worker and supporting every young person individually based on their individual needs
  • Providing a comprehensive advice and guidance on education and training
  • When appropriate, providing a support worker with more personalised support to be offered further to young people in regard to their school and work

We aim to provide services that ensure young people are delivered a standard of care that supports a healthy lifestyle. Young people will be encouraged to take responsibility for their own health and well-being, supported and guided by our support staff in achieving a positive outcome.

Our policy and direct practice will uphold the principles of ensuring that children and young people are:

  • Physically healthy
  • Mentally and emotionally healthy
  • Sexually healthy
  • Safe and with the confidence to keep themselves safe
  • Lead healthy lifestyle and being aware of risks from smoking, drugs, substance and alcohol misuse, underage sexual activity and infections
  • Understand the need for personal hygiene
  • Safe from maltreatment, neglect, violence and child sexual exploitation
  • Safe from bullying and discrimination, crime and anti-social behaviour
  • Have experience of secure and stable placements within a warm environment
  • Live in a safe environment and are protected from abuse and exploitation
  • Attend and enjoy school
  • Experience support and encouragement in order to achieve and exceed national educational standards
  • Achieve good personal social development
  • Experience and enjoy recreational opportunities

Our aim is to assist young people to successfully deal with significant changes and challenges in their lives, develop enterprising behaviour, develop positive relationships and display positive behaviour. With support worker as a role model, young people will learn to behave well with each other and within the local community, in a non-discriminatory way. Young people will be encouraged to understand the range of cultures and beliefs that exist within the house, local and wider communities. Support worker will adopt active and positive rewards that will promote and encourage young people to achieve well-being. Young people will be fully supported and encouraged to look to and plan for their future positively in order to maximize their economic well-being and to prepare for working life. Through pathway planning, young people will be supported in undertaking a variety of life skills training courses and to look at choices in employment, further education, training or other career prospects. Young people in placement will have a support worker allocated to them, if appropriate, according to their needs. The role of a support worker is to work with the young people to support them in placement and to develop their leaving care skills. This can include budgeting, welfare rights, shopping, cooking lessons, using public transport etc prior to leaving care. They may undertake specific tasks e.g. supervised contact with parents, extended family and friends. This can take place either in the family home, at an external venue or in our family contact suite located in our fostering headquarters. They can also conduct life story work if required. Support workers can also assist in the development of the young person’s social and leisure skills by introducing them to and, at times, taking them to a wide range of activities where they can experience the enjoyment of positive recreation and leisure. Significant progress is recognised by certificates of achievement and gift vouchers. Support workers have a crucial role in enabling the young people to have their voice heard and to assist them in communicating their views, wishes and feelings to the people involved in their support the frequency of support will be decided at the initial placement-planning meeting and reviewed thereafter with the carers during regular support and supervision visits. Support workers are also utilised more frequently if young people are out of education or going through a period of crisis. Support workers also have a role to play in supporting young people who have left our care and are living either independently or in supported accommodation. Metropolitan Care will provide ongoing support. EDUCATION ADVICE, SUPPORT AND SCHOOL PROVISION. As we believe that full time education is a right for all young people.



We have an efficient administrative system run by committed and well-trained administrative staff. Not only it is this essential in order to run an effective business, but also it has a fundamental impact on the wellbeing of our support staff and young people. Metropolitan Care staff receive support from Human Resources, IT, accounting and finance, quality assurance, and health and safety.